General Terms & Conditions

1. amitamin Trademark and Copyright

a) "amitamin" is the registered trademark of Active Bio Life Science GmbH, Germany.

b) The material in the website is copyright to Active Bio Life Science GmbH in Germany or to V BONDI Distribution Pty Ltd, or our content and technology providers. You are welcome to view, print and download the contents of the website for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

Our registered contact address is:

V BONDI Distribution Pty Ltd - 2/14 Military Road, North Bondi NSW 2026, Australia

You may also contact us through the contact form on our website or by email: service@amitamin.com.au

3. Web Site Information

a) We have tried to ensure that information provided in the website accurate. However, we make no representation and give no warranty of any kind in respect of the information. None of the information on our website is intended to give medical advice. If you have medical question, please contact your doctor or authorized therapist.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a) The description and specification of products in the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering Products

a) You may order products from the website by submitting a completed order form through the check out procedure.

b) We will confirm acceptance of your order by email to the address you have given and the sending of this email (whether or not it is received) makes the contract between us.

6. The Price and Payment

a) The price of the products will be the price quoted in the website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery, unless 'free shipping' is declared.

b) In addition to the price, you will have to pay our delivery charges as quoted in the website at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made via PayPal at the time we accept your order. Refunds will generally be made through PayPal.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. Cancellation Policies

a) You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. The notification should state your order number, your invoice number and your full address. We appreciate if you inform us about the reason for cancellation.

b) If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned below. The products should be returned in a reasonable condition and at your own expense. 

Please return only unused and undamaged products to:

V BONDI Distribution Pty Ltd - 2/14 Military Road, North Bondi NSW 2026, Australia

c) You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

d) When cancelling only a part of the order, or returning products that are used and therefore not in a condition for re-sale, discounts for multi-product purchases might become void. E.g. if you have purchased 3 products for a special price and return 2 products, your invoice for the three products at special price will be credited and we will issue a new invoice for 1 product at the applicable price.

9. General

a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

c) Any contract between us shall incorporate these terms and conditions and be under Australian law. If there is any dispute, the Australian Courts will have jurisdiction.

d) These General Terms and Conditions do not intend to void any legal consumer right that is by law not allowed to void.

  

 

 

REFUND AND RETURNS POLICY

 

The following policy applies only to all products purchased from amitamin.com.au: 

If we have made an error with your order, or you have received your products in a damaged or faulty condition, you have the right to return them to us within 14 days from the date you received the item. We will issue a full refund for the price you paid for the item if the order is unopened with seals intact.

The refundable amount will include deductions for discounts you received on your original order in proportion to the normal value of the returned item or items. Please note that we can accept the return of opened products only if they are faulty.

Returning items to us under our standard policy is simple. Carefully follow the instructions outlined in the section “HOW TO RETURN YOUR ITEM(S)” below.

Specific rules, which apply to refunds of delivery charges are outlined in the below section on DELIVERY CHARGE below. 

If the contents of your amitamin package have been damaged in transit, you can return the products to us for exchange within 14 days of the day you took receipt of your order.

DELIVERY CHARGES

We will refund the normal postage charge for delivery of your product if you are cancelling your purchase within the seven working-days “cooling-off period”. We will not refund any priority, express or courier component of the postage charge. You are responsible for those additional charges and the costs of any other services provided to you in connection with your purchase. 

HOW TO RETURN YOUR ITEM(S) 

You can return your order to us within 14 days of the date you took receipt of your order, unopened with seals intact, if we have made an error with your order, or you have received your order in a damaged or faulty condition. We will then issue a full refund for the price you paid for the item. Please note that we can accept the return of opened products only if they are faulty.

Please follow the following steps to enable us to process your refund as efficiently as possible: 

1. Wrap the item securely in its original packaging with all accompanying documentation, including the original order despatch note.

2. Send the package to the address below: 

V BONDI Distribution Pty Ltd - 2/14 Military Road, North Bondi NSW 2026, Australia

You will be notified via e-mail once we have processed your refund.