Delivery & Dispatch
We provide free shipping within Australia.
We process orders on working days between Mondays and Fridays. Generally, we hand over orders to Australia Post on the same or the next working day. Once your package is on its way, you will receive an email, which includes a tracking code. This code enables you to track the progress of your order via the Australia Post website.
- Please note that we cannot commit to an exact delivery time and date.
CONFIDENTIALITY & DATA PROTECTION
We use the latest technology and industry standard security solutions. Customer data is transmitted only using high-security SSL encryption.
We never read nor save customer payment information such as credit card or account details. The data is held by your payment provider using their top security systems.
Dispatch takes place using neutral packaging. No matter who will take delivery for the package for you, its nature will remain obscure.
RETURNS & CANCELLATIONS
The large majority of customers are very happy with our products. In case a product does not satisfy your expectations you have the right to return it to us. The good must must, however, be in the same condition as when they were delivered. (For more details click here.)
- We cannot accept or refund returns of opened or damaged items, because our products are legal classified as food.
- When returning e.g. two monthly packs of a 3-month value bundle the volume discount does not apply. Return charges may apply for the return of a partial order.
You can submit your order at our online shop at any time.
SECURE PAYMENT WITHOUT RISK
Your purchase from us is 100% secure. You are entitled to refunds through PayPal if the reason qualifies.
STATUS OF YOUR ORDER
You are able to track the status of your delivery by logging into the online shop at any time. We are in the process of logging information about payments and invoices in this area too. You can also track the physical progress of your order by inserting the tracking code you have received by email into the dhl website.
QUESTIONS ABOUT OUR PRODUCTS?
If you have questions about the nature of our products please get in touch with us via our Contact Us page.
Please note: We are not authorised to give you individual advice or recommendations on your health. Please consult your doctor or pharmacist.